1. Overview
At The AB Solutions, we provide digital services including software development, web design, web development, and web hosting. As a service-based company, we do not ship physical products. This policy outlines our process for service delivery, timelines, and client expectations.
2. Service Delivery
A. Project-Based Services
Includes software development, web design, and custom web development.
- Delivery Method: All services and deliverables are provided electronically via email, cloud sharing (e.g., Google Drive, Dropbox), or through our secure project management portal.
- Timeline: Delivery timelines vary depending on the scope of the project and are specified in the client agreement or proposal. Typical timelines range from 1–12 weeks.
- Communication: Regular updates are provided throughout the project. Clients are encouraged to respond promptly to keep the project on schedule.
B. Web Hosting Services
- Activation Time: Hosting accounts are typically activated within 24 hours of payment confirmation.
- Access: Credentials for control panels, FTP, and other services are provided via secure email.
- Ongoing Support: Available during business hours for troubleshooting and technical assistance.
C. Maintenance & Subscription Services
- Start Date: Services begin within 1–3 business days after payment unless otherwise specified.
- Frequency: Recurring tasks like backups, updates, and monitoring are performed as per the maintenance agreement (e.g., weekly, monthly).
3. Client Responsibilities
To ensure timely delivery of services, clients are expected to:
- Provide all required materials (e.g., content, images, credentials) before the project begins.
- Respond to communication and feedback requests in a timely manner.
- Approve stages of the project or request changes within the specified time frame.
Delays in client response may result in project timeline extensions.
4. Late or Failed Delivery
Although we strive to meet all timelines, delays may occur due to:
- Changes in project scope
- Delayed client input
- Unforeseen technical issues
In such cases, clients will be notified promptly, and a revised timeline will be provided. The AB Solutions is not liable for missed deadlines due to client-side delays or third-party failures (e.g., domain registrars, hosting providers).
5. Support & Communication Channels
We provide support through the following channels:
- Email: info@theabsolutions.com
- Phone: +92 300 92638589
- Support Hours: Monday to Friday, 9 AM – 6 PM
Emergency support for hosting outages is available 24/7 for hosting clients under SLA.
6. Policy Updates
This Shipping & Service Policy may be updated periodically. Any changes will be reflected on this page with a revised effective date.