1. Privacy Policy
At The AB Solutions, we value your privacy and are committed to safeguarding your personal data. This policy outlines how we collect, use, and protect the information you provide.
Information We Collect
- Personal: Name, email, phone, company name, billing info
- Technical: IP address, browser type, usage data
- Project: Website assets, database content, and client files
How We Use Your Data
- To deliver, manage, and improve services
- For secure payment processing and communications
- To comply with legal obligations
Data Sharing
- Shared only with trusted partners or as legally required
- We do not sell your data to third parties
Security Measures
- SSL encryption
- Secure file handling
- Access control within our team
Your Rights
Depending on your region, you may request access, correction, deletion, or restriction of your personal data by contacting us.
Cookies
We use cookies for analytics and performance. You may manage cookies in your browser settings.
Policy Updates
We may revise this policy. Continued use of our services constitutes acceptance.
2. Return Policy
Due to the digital and customized nature of our services, returns are limited and governed by the following terms:
Web Design & Development
- Eligible for cancellation and refund within 3 business days of payment, if work has not started
- No returns once work is initiated or delivered
Software Services
- Fully customized solutions are non-returnable
- Free bug fixes provided within the agreed support window
Web Hosting
- Eligible for refund within 7 days of initial purchase
- No returns for domains, SSL, or third-party services
Digital Products
- All sales are final once licenses or access are delivered
3. Refund Policy
Eligibility
Refunds are case-based and may be granted when:
- Services are canceled before initiation
- Deliverables were not provided as agreed and cannot be resolved
- The request is made within designated refund windows
Non-Refundable Situations
- Client inaction or delay
- Completed and approved work
- Violations of our Terms of Service
How to Request a Refund
Email: info@theabsolutions.com
Provide your project details, service ordered, and reason. Refunds are typically processed within 7–10 business days if approved.
4. Shipping & Service Policy
Delivery of Services
- All services are digital and delivered via email, cloud platforms, or secure client portals
- Timelines are defined in your project agreement and may range from 1–12 weeks
Hosting & Subscriptions
- Hosting accounts activated within 24 hours
- Maintenance services begin within 1–3 business days of payment
Client Responsibilities
- Timely provision of materials and feedback
- Project delays caused by clients may impact timelines
Delays
While we strive for on-time delivery, delays may occur due to:
- Scope changes
- Delayed feedback
- Third-party dependencies
Support & Contact
Support Hours: Monday–Friday, 9 AM – 6 PM
Emergency hosting support is available 24/7 for subscribed clients.
Contact us via info@theabsolutions.com or +92 300 9263859
Policy Updates
All policies listed herein are subject to revision without prior notice. Updated versions will be posted on our website with the new effective date.
Contact Information
The AB Solutions
📧 Email: info@theabsolutions.com
📞 Phone: +92 300 9263859
🌐 Website: www.theabsolutions.com